Refund policy

At Moosha, we strive to deliver the freshest and most delicious cookies right to your doorstep. Since our products are perishable goods, we are unable to accept returns. However, if you experience any issues with your order, we’re here to help!

Faulty or Incorrect Orders -

If your cookies are faulty or if you receive the wrong items, please contact us on the day your order is delivered. To help us resolve the issue quickly, please provide the following information:

• Your order number
• A description of the issue
• Photos of the faulty or incorrect items

Email this information to orders@moosha.com.au

Refunds -

Once we review your request and determine that the products were faulty or incorrect, we will issue a refund to your original payment method. Refunds should be processed within 10 business days of approval.

Contact Us -

We value your satisfaction and are here to assist you with any concerns. If you have any questions, please reach out to us at:

orders@moosha.com.au 

Thank you for choosing Moosha! We appreciate your understanding and support.