Privacy policy

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and share information about you when you visit our website.

1. Information We Collect

We may collect the following types of information when you visit our Site:

a. Personal Information: We collect information that you voluntarily provide to us, such as your name, email address, phone number, shipping address, billing information, and any other information you choose to provide.

b. Usage Information: We collect information about your interactions with our Site, such as the pages you visit, the links you click, and other actions you take on the Site.

c. Order Information: We collect information related to your purchases, such as the items you buy, the payment method, and the delivery details.

2. How We Use Your Information

We use the information we collect for the following purposes:

a. To Provide and Improve Our Services: We use your information to operate and improve our Site and services, including processing your orders, providing customer support, and responding to your inquiries.

b. To Communicate with You: We use your information to send you updates, newsletters, marketing communications, and other information that may be of interest to you. You can opt out of receiving these communications at any time by following the unsubscribe instructions in the email.

c. To Personalise Your Experience: We use your information to personalise your experience on our Site, such as by providing tailored content, product recommendations, and promotions.

d. To Analyse and Understand Our Users: We use your information to analyse trends, track user behaviour, and understand how users interact with our Site. This helps us to improve our services and develop new features.

3. How We Share Your Information

We may share your information in the following circumstances:

a. With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as hosting, data analysis, payment processing, shipping, and customer service.

b. For Legal Reasons: We may share your information if we believe it is necessary to comply with applicable laws, regulations, legal processes, or governmental requests.

c. With Your Consent: We may share your information with third parties if you consent to the sharing.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your interactions with our Site. This information is used to personalise your experience, analyse usage patterns, and improve our services. You can control the use of cookies through your browser settings.

5. Security of Your Information

We take reasonable measures to protect your information from unauthorised access, use, or disclosure. However, no data transmission over the internet or electronic storage is completely secure, so we cannot guarantee the absolute security of your information.

6. Your Rights and Choices

You have the following rights regarding your information:

a. Access and Update: You have the right to access and update your personal information. You can do this by contacting us at the contact information provided below.

b. Opt-Out: You have the right to opt out of receiving marketing communications from us. You can do this by following the unsubscribe instructions in the email or by contacting us at the contact information provided below.

c. Delete: You have the right to request that we delete your personal information. You can do this by contacting us at the contact information provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Site. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

orders@moosha.com.au